英语投诉信的格式

英语作文投诉信1

Dear Sales Manager,

This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m, I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldnt find one. She then said in a rude tone that if I couldnt find one, it meant that the store didnt have it, and that I needed to look somewhere else.

I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

英语作文投诉信2

Dear Sir or Madam,

I m writing to lodge the complaint about the poor quality of an air conditioner that I purchased

from

Sun Appliance Company.

Frankly speaking, Sun Appliance has always been my favorite. On April 4,

2007

, I bought the air conditioner (serial number 12345)

from

one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.

I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can t, I am afraid that I will request for full amount of refund or a new air conditioner.

I would appreciate all your assistance in this matter. If you have any questions, please don t hesitate to contact me. Look forward to your re*.

Yours Sincerely,

Li Ming

英语作文投诉信3

Dear Mr. John ,

I'm one of your neighbours.And I'm now writing and behave of the resident 's association to complain about your making noises.You disterb others' normal lifes.

Since you moved in the building three months ago we have received many complaints about your bad behaviors. According to the complaints you have shown very little consideration for the other residents of the building.For example ,you often turned on the music very loudly till late.Furthermore every week

end

your extremely noisey partys last until the early hours of the next morning so that other residents can not have a good rest.Much words though some residents have talked to you about the noise you made your behavior has no improvement.

A harmony community's life needs every resident's effert.Of course you are no exception.We hope you can realise and stop your improper behavior as soon as possible.Unless you do something to improve the present situation,we will have no other choice but to take legal action.

Your's sincerely

LinYue

英语作文投诉信4

Dear manager,

I write this letter to you to make some complaints about the com*r I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.

The com*r cannot be properly shut down when I got it back to the office. When I click the shutdown button, it seems that the machine gives no response. And I'm so annoyed with it.

It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory re*. I do want you to give back my money as soon as possible.

Sincerely yours,

Jack

英语作文投诉信5

Dear Mr. Gao,

I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day，but there was no image when I turned it on at home. There might be something wrong with the new-bought TV，so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.

Yours Sincerely

XXX

英语作文投诉信5篇扩展阅读
英语作文投诉信5篇（扩展1）

——英语投诉信3篇

英语投诉信1

Dear Mr. Chang:

On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and re* to us.

Sincerely yours,

Sunny Lee

Manager

英语投诉信2

Dear Manager,

Last weekend,I bought a mobile phone of your company`s on the Internet.But I find out some serious quality problems of this mobile phone.

First of all,I can`t use this phone to send short messages to my family members or my friends,what is more,mobile phone doesn`t ring when I am making a call.

Secondly,this type phone has been sold out.Everyone who bought your company`s phone can`t find any way to exchange a new phone.

What`s more,the type of your company`s phone is more advanced than other mobilephone`s.And in Chinathere isn`t any suitable spare part of mobile phone,we can`t get it fixed!

All in all,it is said that "customer First".So you must try your best serve for your customer.And you should send a new mobile phone to me in a short time.Don`t put off your action,customers who bought your company`s phones just like me,we are angry!

Yours,

Bumanyi

英语投诉信3

Dear Sir:

With reference to our order No. W98, the 120 com*r sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

The packages containing the com*r sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the com*r sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged com*r sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely,

Li Ming

英语作文投诉信5篇（扩展2）

——回复投诉信英语作文3篇

回复投诉信英语作文1

Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.

尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。

There are usually long lines waiting for assistanceand for use of the com*r card catalogue.

说等待帮助和使用电子卡片目录总是要排长队。

To avoid crowded conditions, we propose that youuse the library during off-peak hours.

为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。

You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.

在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。

The rest are our busiest times.

而其他时间段就是我们最繁忙的时候了。

We always appreciate hearing your comments on the library.

我们一如既往地愿意听取您对图书馆的意见。

Please let us know how you think this is working out.

请来信告知这条建议是否奏效。

Yours faithfully, Li Ming

您真诚的，李明

回复投诉信英语作文2

Dear Sir/ Madam:

We fully understand the situation, and we admit its our mistake, please accept our sincere apology to you. Here is the solution........ if you disagree please do let us know and we.

will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.

Wish you all the best

yours,

英语作文投诉信5篇（扩展3）

——大学英语投诉信3篇

大学英语投诉信1

Dear Sir:

My name is Raymond, I am writing to tell you something about your restaurant questions.

Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when www.t262 e on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training about etiquette.

Thank you for your time and kind consideration.

Sincerely yours

Raymond

大学英语投诉信2

January 3,2017

Dear Manager,

Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.

I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of custo[ www.t262 ]mers.

I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early re*.

Sincerely yours,

Tom

英语作文投诉信5篇（扩展4）

——感谢信模板英语作文5篇

感谢信模板英语作文1

dear mr. liu,

we are dedicated to manufacturing the most advanced business machines and hope that our products are meeting with your approval.

please take a moment to fill out the enclosed card in order to receive lifetime technical support,special prices and updates.

if you have any questions concerning our products, please call our customer service department at 1234-567.

again, thank you for your purchase.

sincerely yours,

manager, channel

marketing department

感谢信模板英语作文2

Dear Ling Feng,

I would like to thank you at the end of our middle school education. You have been very kind and helpful since we knew each other.

You have given me so much help that I will never forget. Last term, I caught a bad cold and had to stay at home for a week. When I was worrying about the lessons, you came to my home after school and helped me with every subject. With your help, I didn’t fall behind others. Since then, we have become very close friends. I think I’ll try to help others just like you.

Thank you again. Even though we may go to different schools, I’ll always stay in touch with you. I wish you success for the future. Yours,

Liu Yan

感谢信模板英语作文3

Dear Mum,

I am writing to express my deepest thanks to you in Mother"s Day, dear mum ,you devote all of your energy and blood to our .I am writing to express my deepest thanks to you in Mother"s Day.

Such is sons‘ nature,I really do not know how to express my thanks to you.However,I can imagine,on the day 18 years ago,when you gave birth to me,what a complex feeling you had.In the past few years,every day you struggle me up in the morning and prepare breakfast for me,then in the afternoon,you always welcome your only son with delicious foods after a day‘s hardwork.Now your son has been 18 and will go to university soon,like a bird is leaving its parents.Nevertheless,your footprints on my heart will never ever fade and-----I love you mum & I hope that you have happiness everyday!

Your son

感谢信模板英语作文4

Dear Mother,

Such is sons nature,I really do not know how to express my thanks to you.However,I can imagine,on the day 18 years ago,when you gave birth to me,what a complex feeling you had.In the past few years,every day you struggle me up in the morning and prepare breakfast for me,then in the afternoon,you always welcome your only son with delicious foods after a days hardwork. Now your son has been 18 and will go to university soon,like a bird is leaving its parents.Nevertheless,your footprints on my heart will never ever fade and-----I love you mum!

Love,

Your son

感谢信模板英语作文5

My dearest Mother，

The mother's day is coming and I would like to say “Happy mother's day” in this letter. I love you and thank you so much for everything you did for me. This day，I will stay away and can't give you my appreciation at home. I know I will watch myself，so don't worry about me. I am doing very well on my study. My schoolmates and teachers are all very nice. Though I can't be at home， I hope you have a wonderful mother's day.

Love，Your son

英语作文投诉信5篇（扩展5）

——英语作文一封信5篇

英语作文一封信1

On June 1st day，all children are very happy. On that day，we don‘t go toschool. Most of the children will go to the park. In the park，some children areflying kites，some are playing football，and some are playing a game. In thesky，there are a lot of kites. But there is only once a year we will have thishappy festival. I think Children‘s Day is the most important holiday for thechildren. Because everybody has fun on that day!

英语作文一封信2

尊敬的英语老师：

您好！

我的名字叫：xxx，是您的新学生。我的性格活泼、开朗，一闲下来，就会去看看课外书。小学的成绩还不错。不过我有一个坏习惯--粗心，您还别说，“粗心”它可淘气了，常常在我考试的时候，跳到我的笔尖旁，害我每次考试都与满分擦肩而过，但我相信，我一定会改掉这个坏毛病的。

初中的学习生涯对我来说是陌生的.，新的学习环境对我来说也是陌生的，您，对我来说当然也是陌生的。

我希望您是一位诙谐幽默的老师，能让我们在开心、快乐的课堂里学到知识，提高我们的学习兴趣。这样，我们就能上好没一节课，成绩也会跑得飞快。您不只要注重我们的学习成绩的提高，而是让我们德、智、体、美、劳全面发展。

我一定会认真对待你布置的作业，我要认认真真的写好每一个字，认真对待每一篇作文，扎扎实实地完成各课学习任务，我能行，请相信我。

相信我能成为你的一位好帮手！

祝：

身体健康！

英语作文一封信3

My favorite subject is Math，I like it very much。Some students think math isdifficult，but i think math is interesting。

In my stduy time, I often practice Exercitationes，I hope to improve my Mathgrade。

Thanks for my math teacher, I want to become a math teacher in thefuture。

英语作文一封信4

Someone says he likes spring,for there are many flowers. Someone says helikes summer,he can go swimming.There are lots of people who like autumn,becausethere are a great many fruits to eat. But l like winter. l can go skating withmy family.lf it snows,l can make a snowman. Though winter is the coldestseason,the air is very clean,so l like it best.

英语作文一封信5

Hello , everybody! Do you know me ? My name is Liang Qikun. My English nameis Jenny. I am from China . I am ten years old . I am a clever girl . I haveshort black hair , big black eyes , big ears , a small nose and a small mouth .I am not very tall and not very thin . My hobby is reading books . My favouritesport is adventuring. I can play the piano very well . This is me.

英语作文投诉信5篇（扩展6）

——投诉道歉信3篇

投诉道歉信1

尊敬的李璇**：

收到了您投诉信，我感到非常抱歉。但是，我非常有必要将客人所投诉的内容做以下说明，请省中旅负责人明察!

李璇3人所在的团，是一个共有30人的**纯玩无购物散拼团，客源来自湖北，安徽等很多地方。团内所有的客人都是当天分两个火车站抵达**，**站的客人是早上六点抵达，**西站的客人是早上六点五十抵达，导游和司机是先去**站接客人，后转到**西站接齐所有的客人开始走行程。为防止漏接，我们在**西站，也安排了专门接站的师傅。

客人是10月23号到早上近七点到的**，当日，我社在**西站有两个散拼团同时抵达。其中一个是李璇所在的团，另一个大的散拼团也是接的武汉过来的散拼客人。客人出站后没有找到接站人，给我来了电话，我告知客人稍等，我接站人给他打电话。当时有我社的接另外一个团的导游看见了他，并把他交给了接站师傅。可是，不知道客人是什么原因，就是不跟我的师傅走。李璇所在的团是散客拼团，团里的客人都是来自各个地方的客人，有90%的客人在导游或师傅联系到之后都跟随其**大车，可是李璇三人坚持不上车，并且僵持了将近一个小时，客人一定要求我社接站负责人姜云前去接站，姜云为我社计调部经理，我们所有的'客人留的电话都是姜云的电话，并且这只是一个应急电话，我们所有的散客在**未找到客人后都打这个电话，姜云不能每个客人都亲自去接，但是对于此次事件我们还是表以深深的歉意。

我社负责人刘骥，在得知客人投诉后于当天晚上亲自去酒店看望和慰问客人，客人所住酒店是**吴裕隆酒店，刘经理确实看到酒店是3星标准，以下是酒店介绍：

这个酒店确实是三星级酒店，并且当时为了避免客人回汉后投诉酒店，我们跟**路门市杜经理提议让客人务必把所住酒店的大堂和房间都用相机拍下来，这个酒店可以在网上查的到的。关于酒店热水器问题，**四星以下甚至大部分四星酒店都是电热水器需要烧水的，四星酒店有**空调可能室内温度相对高些。关于客人的那种稀烂地方，凭什么按三星、准三星的标准收费啊?连个火车站路边的破招待所都不如!人家好歹还有24小时热水啊!这种说法我们可以做如下解释，24小时热水都可以提供，但是前提是客人需要插电热水器烧水，就包括武汉的大部分酒店也都是电热水器需要提前烧水的。**是祖国的首都，在环境质量和节能节电方面管理较严，酒店无法在客人未到店之前就把热水烧上，这点还希望客人能谅解和接受现实。

我们行程中没有景泰蓝这个购物店，我们的行程中是珐琅厂，**珐琅厂因是国家旅游局评定的国家级工业旅游示范点，不计入购物店。纯玩团行程比较轻松，我们行程中所含景点也是所有景点的大门票，关于客人的你们的导游说，天坛大门就算天坛，所以带我们进了大门就算游了天坛，可是别的团队，全部买的35元的通票并带着游客进去游览回音壁等景观。而我们放眼所到之处，尽是**老人晨练健身的场景。这让人情何以堪?这种说法还望贵社给予客人解释，这个属于在和客人签合同时需要跟客人说明的，回音壁属于天坛的二道门票，属于客人自愿自理项目，如果客人需要进去参观可以告知我社导游，另买门票进入。

最后关于客人在此次散拼团旅行中所质疑和感到不满意的问题，我社深表歉意，但是散拼团有一定的弊处，那就是客人**性小，选择范围小。

xxx

xx年x月x日

投诉道歉信2

大家好!

自从我社在北方网旅游频道发布旅游线路以来，受到了广大游客的关注，在此我们表示深深的感谢!近期我社在网上发布了港澳特价团之后，报名异常火爆，致使7月10日的港澳特价团提前订满。由于我们没有及时更新网上信息，所以还有很多游客在网上报名参加7月10日的`港澳特价团，但由于机位已满，我们只好通知客人推迟出行时间。对于给您带来的不便我们表示深深的歉意，并希望您能够给我们提出好的建议，以便我们能够更好的为大家服务。

现在我社港澳团7月16、17日还有部分余位，由于1380元/人港澳特价团已经全部售完，所以现在“港澳中转双飞五日”的价格为1580元/人，网上预订有优惠。如果您有意向请及时与我们联系并确认好是否还有机位。

对您给予我们的**和理解，我们再次表示衷心的感谢!!

并祝您出游愉快!

道歉人：XXX

时间：XXXX年XX月XX日

投诉道歉信3

尊敬的合作伙伴---西安印象国际旅行社

首先，我仅**航林酒店就12月21日团队投诉表示深深歉意。

感谢印象旅行社对我酒店的大力**，酒店自开业以来就和印象旅行社建立深厚合作关系，对此我深表感激，并希望我们的合作将在互相信任的.基础上更加紧密。

12月21日我酒店由于供电局区域电压不稳定，客人一次性用电集中，在当晚23：38分出现了变电器电缆断电的事故，给各位在住的客人带来了很大的不便和不好的住宿体验。对此，我**航林酒店再次向贵旅行社道歉，由于我酒店的不可抗力的事故给贵旅行社带来的麻烦，我酒店也需要自我检讨，及早排查隐患，避免类似事情。对此，十分抱歉!

当晚，酒店也迅速作出了反应，酒店总经理带领全体管理层和员工奋战一晚，最终在**5:40恢复正常用电，保证在客人醒来一切正常，最终把事情的损失降低到了最低。

发生此次事件之后，我**酒店及时向贵社说明情况，并亲自对贵社当面道歉并争取到三张免费住房券。当然，我认为我们之间的合作是长远的，所以我又为贵旅行社争取了一些更长久的补偿，并在此承诺13年5月31日前所有贵社的团队在我酒店可以享受到同比市场价再低10元的优惠**，仅此来表示我酒店期待与您更长久合作的诚意!

道歉人：XXX

时间：XXXX年XX月XX日

英语作文投诉信5篇（扩展7）

——投诉信格式 (菁选3篇)

投诉信格式1

原告于20xx年9月23日于重庆xx实业集团众友汽车销售服务有限公司处购买xx汽车有限公司生产的速腾轿车一辆。因xx汽车有限公司生产的装有耦合杆式后悬架存在严重的安全风险，给投诉人的生命、财产带来极大安全隐患，特向贵委投诉。

20xx年10月17日xx汽车有限公司宣布召回563，605辆xx新速腾，召回方案为在受影响的车辆后悬架纵臂上安装金属衬板。从召回**中对加装金属衬板的作用来分析，“在车辆后轴纵臂上安装金属衬板”这一相当于给汽车“打补丁”的召回措施，并不能根本解决后悬架断裂问题，不能彻底消除后悬架断裂所带来的不安全风险。

20xx年10月24日大众在**沟通会上又明确表示为新速腾后悬架纵臂加装金属衬板是目前最理想的解决方式，并不建议更换悬挂，因为可能带来更多的不确定因素。如果加装金属衬板不能彻底消除安全隐患且又不能更换xxx悬挂，大众又没有其他解决办法有效消除后悬架断裂风险，就应当根据《缺陷汽车产品召回管理条例》第十九条之规定采取退车的方式彻底消除风险。

《*******消费者权益保护法》第四十七条之规定，“对侵害众多消费者合法权益的行为，**消费者协会以及在省、**区、直辖市设立的消费者协会，可以向人民**提**讼”。据大众**统计搭载耦合杆式后悬架的新速腾车共计563，605台，受侵害的消费者人数众多，符合该条规定的由消费者协会提**讼的条件，因此，特请求贵协会向被投诉人提**讼。

投诉人认为，被投诉人生产的装配有耦合杆式后悬架的速腾车存在严重的安全隐患，具有危害驾乘人员人身及财产安全的风险，严重侵犯了投诉人的合法权益。根据《消费者权益保护法》第三十九条、第三十七条之规定、第四十七条，向贵协会进行投诉，望贵协会履行《消费者权益保护法》规定的相关职责，切实维护投诉人的合法权益。

此致

敬礼！

投诉人：张xx

20xx年10月28日

投诉信格式2

尊敬

的xx市旅游局：

我要投诉xx市xx国际旅行社，其旅行社业务经营许可证编号：L—CQ04013。我要求旅行社支付我们旅游费用总额3220元的xx5%违约金3381元！并赔偿我们交通费损失600元。两项赔偿共3981元。我要求退旅游费的理由有以下三点：

1、我于20xx年9月24日在xx市xx国际旅行社支付了现金3220元，并签订了两人长江三峡四日游和武汉一日游的旅游合同，出发时间是20xx年xx月4日，结束时间是20xx年xx月8日。合同上注明了宜昌到武汉是乘坐大巴，武汉一晚住挂三星宾馆，行程结束后送我们到武汉市新华路或汉口火车站。但一路奔波劳累下午两点多到了宜昌，旅行社却没安排好大巴接我们，而且旅行社导游沿途还收了上百位到武汉旅客的车费，于是，一百多人吵闹着等了一个多小时，才等来一部小中巴，又因僧多粥少而争吵打闹半天，上演了一出“打闹胜者有位先坐，败者下车再等再争”的闹剧！！！

到武汉五环宾馆已是晚上九点多，武汉旅行社又换了一部车把我们送到小天鹅宾馆，这时候已是晚上十点多了，我们又累又饿，也没精力考究小天鹅宾馆是否挂三星宾馆了。第二天我们在武汉游玩，我与旅行社的导游和司机交涉了几次，他们不肯送我们去火车站，还谎话连篇说汉口火车站和武昌火车站都没有火车到广州，让我们去坐武汉火车站坐高铁，又说武汉火车站很远，不肯送我们去。最后我们实在没办法，又人生地不熟的，只好自己租赁车子到武汉火车站乘坐高铁。回来后我才查到，汉口火车站和武昌火车站每天都有很多班火车从武汉到广州，是旅行社的导游和司机不愿送我们到火车站。为此，我们多付了100元租车费，坐高铁又比火车多花了500元。xx国际旅行社违反了合同规定，我要求他们赔偿我们的经济损失。按履行社和我们所签定的团队**旅游合同中第六章违约责任第十六条旅行社的违约责任4、旅行社违反了合同规定，中止对旅游者提供交通服务的，应当负担旅游者在被中止旅游服务期间的交通等必要费用，并向旅游者支付旅游费用总额30%的违约金。所以，xx国际旅行社应赔偿我们交通费损失600元，并支付我们旅游费用总额3220元的30%违约金966元。合计1566元。

2、我们在签订合同时一再说明我们中一人有***，在旅游景点能享受优惠或者免门票，让他们优惠旅游价格。但旅行社老板及其工作人员胡国宇等都说长江三峡是扶贫线路，任何证件都不享受优惠，他们承诺如果在景点***能打折，导游现场退还现金。我问他们xx国际旅行社有导游在游船上负责我们旅游事宜吗？他们说有。于是我要求他在签订的合同上写明在景点如***能打折导游现场退还现金。但在游长江三峡景点时我了解到***基本都能享受50%优惠，三峡大坝还能免费参观。我要求导游现场退还现金，但导游一再推诿，说xx市xx国际旅行社没交待，这时我才知导游不是xx国际旅行社。

他们这是违反旅行社和我们所签订的团队**旅游合同中第六章违约责任第十六条旅行社的违约责任、旅行社未经旅游者同意，擅自将旅游者转团、拼团，旅游者在出发后得知，旅行社应当按旅游费用总额的25%向旅游者支付违约金。我多次打电话给旅行社工作人员胡国宇，让他交待导游退还差价，可他不肯，后来还不接电话，并一看到我们电话就关机。态度**！！！最后，游船上的导游被我问烦了，退了45元给我。xx国际旅行社违反了合同规定，我要求他们按旅游费用总额3220元的25%支付违约金805元，退还我们多支付旅游费用总额3220元的xx%，计322元。合计1127元。

3、按旅行社和我们所签订的团队**旅游合同中第六章违约责任第十六条旅行社的违约责任3、旅行社未经旅游者签字确认，安排本合同约定以外的另行付费项目的，应当承担自费项目的费用；擅自增加购物次数的，每次按旅游费用总额的xx%向旅游者支付违约金；强迫或者变相强迫旅游者购物的，每次按旅游费用总额的20%向旅游者支付违约金。而且，旅行社和我们所签定的团队**旅游合同中第二章合同的签订第二条（8）购物安排中明文规定：旅行社安排的购物次数不超过行程日数的一半。但旅行社严重违反了合同规定，不仅有安排本合同约定以外的另行付费项目，每天还安排一次到两次的购物，有时还强迫消费！

更可恶的是景点工作人员和导游利用寺庙道观等圣洁的佛教圣地，人为地强迫及变相强迫我们给香油钱，给少了还不行，最少两三百，想随心给一百几十的不让走，还对不愿按他们意愿给的旅游者恶语中伤。这极大地破坏了xx和长江三峡的形象，给我们旅游者留下了非常坏的'印象，经南来北往的旅游者一宣传，以后谁还敢来xx和长江三峡旅游和投资？xx和长江三峡旅游胜地是一道对外的窗口，景点工作人员的言行举止无疑**xx和长江三峡人民的形象和素质。这是贪小利而损坏一座城市的名声啊！！！xx国际旅行社严重违反了合同规定，我要求他们按旅游费用总额3220元的20%向我们支付擅自增加购物次数的违约金644元，并按旅游费用总额3220元的20%向我们支付强迫或者变相强迫旅游者购物的违约金644元。

尊敬的xx市人民**，尊敬的xx市旅游局，希望你们能重视我这位旅游者的投诉，维护我们消费者的**，大力打击不法旅行社欺骗旅游者的行为，建立以诚待客、公*交易的良好旅游氛围，维护xx市的声誉，让xx市能成为中外游客和投资者信任并交口称赞的旅游和投资胜地！谢谢！

此致

敬礼！

投诉人：胡**

20xx年xx月xx日

投诉信格式3

尊敬

的xx市旅游局：

我要投诉xx市xx国际旅行社，其旅行社业务经营许可证编号：L—CQ04013。我要求旅行社支付我们旅游费用总额3220元的xx5%违约金3381元！并赔偿我们交通费损失600元。两项赔偿共3981元。我要求退旅游费的理由有以下三点：

1、我于20xx年9月24日在xx市xx国际旅行社支付了现金3220元，并签订了两人长江三峡四日游和武汉一日游的旅游合同，出发时间是20xx年xx月4日，结束时间是20xx年xx月8日。合同上注明了宜昌到武汉是乘坐大巴，武汉一晚住挂三星宾馆，行程结束后送我们到武汉市新华路或汉口火车站。但一路奔波劳累下午两点多到了宜昌，旅行社却没安排好大巴接我们，而且旅行社导游沿途还收了上百位到武汉旅客的车费，于是，一百多人吵闹着等了一个多小时，才等来一部小中巴，又因僧多粥少而争吵打闹半天，上演了一出“打闹胜者有位先坐，败者下车再等再争”的闹剧！！！

到武汉五环宾馆已是晚上九点多，武汉旅行社又换了一部车把我们送到小天鹅宾馆，这时候已是晚上十点多了，我们又累又饿，也没精力考究小天鹅宾馆是否挂三星宾馆了。第二天我们在武汉游玩，我与旅行社的导游和司机交涉了几次，他们不肯送我们去火车站，还谎话连篇说汉口火车站和武昌火车站都没有火车到广州，让我们去坐武汉火车站坐高铁，又说武汉火车站很远，不肯送我们去。最后我们实在没办法，又人生地不熟的，只好自己租赁车子到武汉火车站乘坐高铁。回来后我才查到，汉口火车站和武昌火车站每天都有很多班火车从武汉到广州，是旅行社的导游和司机不愿送我们到火车站。为此，我们多付了100元租车费，坐高铁又比火车多花了500元。xx国际旅行社违反了合同规定，我要求他们赔偿我们的经济损失。按履行社和我们所签定的团队**旅游合同中第六章违约责任第十六条旅行社的违约责任4、旅行社违反了合同规定，中止对旅游者提供交通服务的，应当负担旅游者在被中止旅游服务期间的交通等必要费用，并向旅游者支付旅游费用总额30%的违约金。所以，xx国际旅行社应赔偿我们交通费损失600元，并支付我们旅游费用总额3220元的30%违约金966元。合计1566元。

2、我们在签订合同时一再说明我们中一人有*，在旅游景点能享受优惠或者免门票，让他们优惠旅游价格。但旅行社老板及其工作人员胡国宇等都说长江三峡是扶贫线路，任何证件都不享受优惠，他们承诺如果在景点*能打折，导游现场退还现金。我问他们xx国际旅行社有导游在游船上负责我们旅游事宜吗？他们说有。于是我要求他在签订的合同上写明在景点如*能打折导游现场退还现金。但在游长江三峡景点时我了解到*基本都能享受50%优惠，三峡大坝还能免费参观。我要求导游现场退还现金，但导游一再推诿，说xx市xx国际旅行社没交待，这时我才知导游不是xx国际旅行社。

他们这是违反旅行社和我们所签订的团队**旅游合同中第六章违约责任第十六条旅行社的违约责任、旅行社未经旅游者同意，擅自将旅游者转团、拼团，旅游者在出发后得知，旅行社应当按旅游费用总额的25%向旅游者支付违约金。我多次打电话给旅行社工作人员胡国宇，让他交待导游退还差价，可他不肯，后来还不接电话，并一看到我们电话就关机。态度**！！！最后，游船上的导游被我问烦了，退了45元给我。xx国际旅行社违反了合同规定，我要求他们按旅游费用总额3220元的25%支付违约金805元，退还我们多支付旅游费用总额3220元的xx%，计322元。合计1127元。

3、按旅行社和我们所签订的团队**旅游合同中第六章违约责任第十六条旅行社的违约责任3、旅行社未经旅游者签字确认，安排本合同约定以外的另行付费项目的，应当承担自费项目的费用；擅自增加购物次数的，每次按旅游费用总额的xx%向旅游者支付违约金；强迫或者变相强迫旅游者购物的，每次按旅游费用总额的20%向旅游者支付违约金。而且，旅行社和我们所签定的团队**旅游合同中第二章合同的签订第二条（8）购物安排中明文规定：旅行社安排的购物次数不超过行程日数的一半。但旅行社严重违反了合同规定，不仅有安排本合同约定以外的另行付费项目，每天还安排一次到两次的购物，有时还强迫消费！

更可恶的是景点工作人员和导游利用寺庙道观等圣洁的佛教圣地，人为地强迫及变相强迫我们给香油钱，给少了还不行，最少两三百，想随心给一百几十的不让走，还对不愿按他们意愿给的旅游者恶语中伤。这极大地破坏了xx和长江三峡的形象，给我们旅游者留下了非常坏的'印象，经南来北往的旅游者一宣传，以后谁还敢来xx和长江三峡旅游和投资？xx和长江三峡旅游胜地是一道对外的窗口，景点工作人员的言行举止无疑**xx和长江三峡人民的形象和素质。这是贪小利而损坏一座城市的名声啊！！！xx国际旅行社严重违反了合同规定，我要求他们按旅游费用总额3220元的20%向我们支付擅自增加购物次数的违约金644元，并按旅游费用总额3220元的20%向我们支付强迫或者变相强迫旅游者购物的违约金644元。

尊敬的xx市人民*，尊敬的xx市旅游局，希望你们能重视我这位旅游者的投诉，维护我们消费者的**，大力打击不法旅行社欺骗旅游者的行为，建立以诚待客、公*交易的良好旅游氛围，维护xx市的声誉，让xx市能成为中外游客和投资者信任并交口称赞的旅游和投资胜地！谢谢！

此致

敬礼！

投诉人：胡**

20xx年xx月xx日